Designing public financial management systems: exploring the use of chatbot-assisted case studies

Asquer, Alberto; Krachkovskaya, Inna

Abstract

This article describes the use of a chatbot-assisted case study in teaching accountancy students how to design a public financial management system. A case study on the redesign of invoice payment system at the government of Andalucía in the 1980s was delivered to 18 distance-learning postgraduate students via a chatbot that helped explore the problem space. Analysis of conversational interactions and students’ feedback provides some support for the use of chatbot-assisted case studies but also some limitations.

Citation

Asquer, A., & Krachkovskaya, I. (2022). Designing public financial management systems: exploring the use of chatbot-assisted case studies. Public Money & Management, 42(7), 551-557. https://doi.org/10.1080/09540962.2022.2069412

• Journal Article Type: Article
• Acceptance Date: Mar 18, 2022
• Online Publication Date: May 16, 2022
• Publication Date: Oct 1, 2022
• Deposit Date: May 31, 2022
• Publicly Available Date: May 31, 2022
• Journal: Public Money and Management
• Print ISSN: 0954-0962
• Electronic ISSN: 1467-9302
• Publisher: Taylor and Francis Group
• Peer Reviewed: Peer Reviewed
• Volume: 42
• Issue: 7
• Pages: 551-557
• DOI: https://doi.org/10.1080/09540962.2022.2069412
• Keywords: Accountancy teaching, case study, chatbot, design, distance learning, natural language processing, payment system, public financial management
• Publisher URL: https://www.tandfonline.com/doi/full/10.1080/09540962.2022.2069412
• Additional Information: Additional Information : Second CIGAR Annual Issue