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Designing public financial management systems: exploring the use of chatbot-assisted case studies

Asquer, Alberto; Krachkovskaya, Inna

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Authors

Inna Krachkovskaya



Abstract

This article describes the use of a chatbot-assisted case study in teaching accountancy students how to design a public financial management system. A case study on the redesign of invoice payment system at the government of Andalucía in the 1980s was delivered to 18 distance-learning postgraduate students via a chatbot that helped explore the problem space. Analysis of conversational interactions and students’ feedback provides some support for the use of chatbot-assisted case studies but also some limitations.

Citation

Asquer, A., & Krachkovskaya, I. (2022). Designing public financial management systems: exploring the use of chatbot-assisted case studies. Public Money & Management, 42(7), 551-557. https://doi.org/10.1080/09540962.2022.2069412

Journal Article Type Article
Acceptance Date Mar 18, 2022
Online Publication Date May 16, 2022
Publication Date Oct 1, 2022
Deposit Date May 31, 2022
Publicly Available Date May 31, 2022
Journal Public Money and Management
Print ISSN 0954-0962
Electronic ISSN 1467-9302
Publisher Taylor and Francis Group
Peer Reviewed Peer Reviewed
Volume 42
Issue 7
Pages 551-557
DOI https://doi.org/10.1080/09540962.2022.2069412
Keywords Accountancy teaching, case study, chatbot, design, distance learning, natural language processing, payment system, public financial management
Publisher URL https://www.tandfonline.com/doi/full/10.1080/09540962.2022.2069412
Additional Information Additional Information : Second CIGAR Annual Issue

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