Ben Hardy
Morale: unravelling its components and testing its impact within contact centres
Hardy, Ben; Alcock, T.; Malpas, J.
Authors
T. Alcock
J. Malpas
Citation
Hardy, B., Alcock, T., & Malpas, J. (2014). Morale: unravelling its components and testing its impact within contact centres. [Chartered Management Institute: Winning Ideas - The Management Articles of the Year]
| Digital Artefact Type | Website Content |
|---|---|
| Publication Date | Jan 1, 2014 |
| Deposit Date | Nov 4, 2015 |
| Additional Information | Pages 7-13 |
| External URL | http://www.managers.org.uk/~/media/Files/PDF/Management%20Articles%20of%20the%20Year%202015%20-%20February%202015.pdf |
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