Outputs (3)

The Mystique of Macro-Boycotting Behaviour: A Conceptual Framework (2013)
Journal Article
Abou Aish, E., McKechnie, S., Abosag, I., & Hassan, S. (2013). The Mystique of Macro-Boycotting Behaviour: A Conceptual Framework. International Journal of Consumer Studies, 37(2), 165-171. https://doi.org/10.1111/j.1470-6431.2012.01108.x

In spite of the aim of the World Trade Organization and other international organizations to foster international trade and development by lessening protectionism agendas worldwide, there has been a rise in consumer boycotting behaviour at a macro le... Read More about The Mystique of Macro-Boycotting Behaviour: A Conceptual Framework.

Metaverse-Retail Service Quality: A Future Framework for Retail Service Quality in the 3D Internet (2013)
Journal Article
Gadalla, E., Keeling, K., & Abosag, I. (2013). Metaverse-Retail Service Quality: A Future Framework for Retail Service Quality in the 3D Internet. Journal of Marketing Management, 29(13-14), 1493-1517. https://doi.org/10.1080/0267257X.2013.835742

This paper argues that service quality in retailing in 3D Collaborative Virtual Environments (aka Metaverses) is distinct from service quality in the more familiar 2D mainly menu-driven web internet store (e-SQ). The study identifies and conceptualis... Read More about Metaverse-Retail Service Quality: A Future Framework for Retail Service Quality in the 3D Internet.

Does Culture Impact Preferred Employee attributes in Complaint Handling Encounters? (2013)
Journal Article
Gruber, T., Abosag, I., Reppel, A., Szmigin, I., & Löfgren, M. (2013). Does Culture Impact Preferred Employee attributes in Complaint Handling Encounters?. Total Quality Management & Business Excellence, 24(11-12), 1301-1315. https://doi.org/10.1080/14783363.2013.822664

Recently, Gruber et al.’s (2011) Kano study revealed that complaining customers in Saudi Arabia are less difficult to delight than UK customers. The present study investigates whether these differences are caused by different service sector developme... Read More about Does Culture Impact Preferred Employee attributes in Complaint Handling Encounters?.